The Curse of Email - Our biggest dread after a few hours away from email? Opening the inbox to find 100+ 'black death' unread mails have appeared? Well, what email protocols do you use in your team/group? Any? Ah...
Charmogen famously offer some golden rules of email that always free up staff and especially free up senior managers. They were developed by our founder when he was the boss of a new 450-strong Headquarters that paralysed him by day 2 with 1000+ emails . So he changed it... Their effectiveness under his new rules was a step change and everyone worked far more happily too: a 'win-win'.
So here are just 2 of them, for free, for you:
Charmogen famously offer some golden rules of email that always free up staff and especially free up senior managers. They were developed by our founder when he was the boss of a new 450-strong Headquarters that paralysed him by day 2 with 1000+ emails . So he changed it... Their effectiveness under his new rules was a step change and everyone worked far more happily too: a 'win-win'.
So here are just 2 of them, for free, for you:
- Action or tasks for people in a wide-copied, multiple action email must always have their names in the text written in Bold to ensure the person reading it can see their name rather than read the whole thing worried they miss an action. No Bold, no action. No come backs.
- 'Reply to all' only should be used if all need to do something - not to show everyone how busy you are doing your own job. Everyone else is busy! [This common crime happens especially around appraisal time or when a new boss is in post...(hmmm...familiar?!)]